FAQ
What categories of games do you support?
We currently provide digital goods and services for MMORPG, PVP-Focused titles, ARPG, and Casual Competitive games. Our catalog is updated regularly based on player demand and newly launched games.
How does the delivery process work?
Once your order is placed, our system assigns it to an automated or manual delivery channel depending on the game. Most deliveries are instant, while some may require short verification steps to ensure account safety.
Why do some orders require manual verification?
For security reasons, certain games require us to verify account ownership, server details, or additional in-game information. This prevents misdeliveries and protects customers from unauthorized transactions.
Do I need to stay online during delivery?
Some services may require you to be online in-game, while others are delivered automatically. Each game page includes a delivery instruction section so you know what to expect.
What payment methods do you accept?
We support major credit cards, debit cards, digital wallets, and selected international payment gateways. Available methods may vary depending on your region.
Is my payment information stored?
No. All sensitive payment information is handled through secure third-party processors. We never store full card numbers, security codes, or bank login credentials.
Are there any limits on purchases?
Some games impose daily or weekly limits on virtual item transactions to avoid abuse or account restrictions. Our system will notify you if your order exceeds supported thresholds.
What should I do if my order shows “Completed” but I did not receive anything?
Please contact us immediately. Delivery confirmations may occasionally reflect system delays or incorrect status updates. Our support team will verify your order and resolve the issue.
Can I cancel an order?
Yes, as long as the order has not been delivered or processed. Once fulfilment begins, cancellations may no longer be possible.
What happens if my game account gets restricted or banned?
We are not responsible for penalties or restrictions issued by game publishers, especially if they result from violations of game rules, risky behavior, or previous account history.
Can I request a special item or custom service?
Yes. Some games support custom delivery requests such as specific quantities, special character requirements, or unique in-game routes. Feel free to contact support for personalised options.
How can I contact customer service?
You may email us anytime at support@emberquix.com. Our team responds promptly, typically within minutes during business hours.
