Privacy Policy

1.Information We Collect
We collect data necessary for account creation and order processing, including your name, email address, location details, purchase history, and communication logs. Technical information such as IP addresses, device identifiers, browser type, and usage behavior may also be recorded automatically to enhance site security and improve user experience. We do not store sensitive payment card data; all payment details are handled securely by licensed payment processors.

2. How We Use Collected Information
We use your data to process transactions, deliver digital items, prevent fraud, verify user identity, respond to inquiries, maintain platform stability, and improve service quality. Aggregated and anonymized data may be used for analytics, performance enhancements, or product development. We only request information relevant to the services we provide.

3. Data Storage and Protection
Your information is stored on secure servers using encrypted channels. Access is limited to authorized staff members who require the information to perform operational duties. We employ industry-standard security practices, including firewalls, encrypted transmissions, and real-time monitoring systems to prevent unauthorized access, data breaches, or misuse.

4. Sharing Information with Third Parties
We do not sell or trade personal information. However, we may share limited data with payment processors, fraud prevention tools, identity verification services, or logistics partners when necessary to complete a transaction or comply with legal requirements. These third parties operate under their own privacy obligations and may have separate policies regarding how they handle your information.

5. Cookies and Tracking Tools
We use cookies and tracking technologies to maintain session states, remember user preferences, monitor traffic patterns, and detect unusual behavior. Cookies help enhance performance and improve user experience. You may disable cookies via browser settings, though certain features may no longer function properly.

6. Your Rights and Data Control
You have the right to access, modify, or request deletion of your stored personal information. You may also ask for clarification about how your data is used or shared. All requests can be sent to support@emberquix.com, and we will respond within a reasonable timeframe in accordance with Australian privacy regulations.

7. Policy Updates
We may update this Privacy Policy from time to time. Continued use of our website constitutes acceptance of the revised version.